Privacy Policy
Effective Date: November 22, 2024
At Harmoni Bersih, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website and services.
Contact Information
Level 32, Menara Telekom
Jalan Pantai Baharu
50672 Kuala Lumpur, Malaysia
Phone: +60 3 2283 7461
Information We Collect
Information You Provide Directly
When you contact us through our website, we may collect:
- Name and contact information (email address, phone number)
- Facility type and location information
- Any additional information you choose to provide in your message
- Communication preferences
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system information
- IP address and general location data
- Pages visited and time spent on our website
- Referring website or source
- Cookie data (as described in our Cookie Policy)
Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent through forms or cookie preferences
- Contractual Necessity: To respond to your inquiries and provide requested services
- Legitimate Interest: To improve our services and website functionality
- Legal Obligation: To comply with applicable laws and regulations
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To respond to your inquiries and provide information about our cleaning services
- Communication: To contact you regarding your requests and provide updates about our services
- Website Improvement: To analyze website usage and improve user experience
- Marketing: To send you relevant information about our services (only with your consent)
- Security: To protect our website and services from fraud and abuse
- Legal Compliance: To fulfill legal obligations and respond to lawful requests
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website and providing services, such as website hosting, analytics platforms, and email service providers. These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, such as in response to a court order, government request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide options regarding your data.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: We use SSL/TLS encryption for data transmission
- Access Controls: Limited access to personal data on a need-to-know basis
- Security Monitoring: Regular monitoring for unauthorized access or breaches
- Data Minimization: We collect only the data necessary for specified purposes
- Staff Training: Our team is trained on data protection practices
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
- Contact form inquiries: Retained for up to 2 years or until the inquiry is resolved
- Website analytics data: Aggregated and anonymized after 26 months
- Cookie consent records: Retained for the duration of your consent
- Marketing communications: Retained until you withdraw consent
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Request limitation on how we use your data
Right to Data Portability
Receive your data in a structured, commonly used format
Right to Object
Object to processing based on legitimate interests
To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Update the "Effective Date" at the top of this page
- Notify you through our website or via email if appropriate
- Provide a summary of key changes if the updates are substantial
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By Mail: Level 32, Menara Telekom, Jalan Pantai Baharu, 50672 Kuala Lumpur, Malaysia
By Phone: +60 3 2283 7461
Online: Through our contact form